Drive uptime and performance through NOC Culture with Aurora365
Let Aurora365 be the catalyst to realising your own Network Operations Centre and start building your “NOC Culture” today…
Delivering good experience for the always-on customer
Delivering the always-on IT experience demanded by today’s connected user, heavily relies on a failsafe infrastructure. However, few companies are able to make the upfront and ongoing investments necessary to ensure all infrastructure components are fully resilient.
This is where taking a virtual Network Operations Centre (NOC) approach comes in, proactively watching for outage events to facilitate an immediate real-time response – offering the only guaranteed way to ensure uptime.
Find out more by reading our 9-point NOC build methodology
Aurora365 – catalyst to your NOC Culture
When trying to deal with faults real-time, having a powerful monitoring solution is a step in the right direction, but what really makes the difference is tuning what alerts are generated and more importantly what happens to them. Whilst few organisations possess sufficient critical mass to employ full time monitoring experts or run a 24x7x365 NOC, Aurora enables our customers to introduce a highly effective NOC culture. Powered by Aurora365’s people, processes and technology our customers can realise their own NOC at a fraction of the cost.
In effect our people become the enabler, able to support your organisation as much or as little as required to meet your overall monitoring objectives. Having an effective monitoring solution is a step in the right direction, but what really makes the difference is what happens once the alerts are generated.
By defining the correct dependencies, rules, alerts, escalation processes and automations, we eliminate the bystander effect and ensure than when things do go wrong incidents are given ownership through to resolution, which is what NOC culture is all about.
Read more, by downloading the below press release on how Plymouth University has adopted NOC Culture to help deliver always-on Student Experience and realise a 20% service management saving over 18 months
Drive uptime and performance through the right active monitoring. Contact us to find out more about Aurora365 or request a demonstration.
Contact us to start your NOC Culture build today
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“If we had embarked on a purchase of monitoring as a capital project and attempted to attain the same level of skill that Aurora365 has, then the return on investment would have been less impressive.” - Paul Kirkpatrick, IT Director at St Andrew’s Healthcare.